Terms and Conditions

SHIPMENT DAYS

Our current available shipping days are Monday Tuesday and Wednesday WEATHER PERMITTING. We do not ship past these days for the safety of the animal and to avoid any possible late week delays. We do not ship on the weekends at all.

THE SHIPPING PROCESS AND HOW WE SHIP

We ship Fedex priority overnight for all reptiles, amphibians, and invertebrates so your animal will arrive to you the next day. We provide you with tracking so that you are able to monitor your shipment during its travel. To make sure that your animal is packaged safe and secure, we use insulated boxes with heat or cool packs depending on the season.

LIVE ARRIVAL GUARANTEE

We offer live arrival guarantee only! We do not offer any guarantee past your animal arriving safely as the animals we have available for sale are well started, eating, and in perfect health when they leave the facility. We consider it the new keepers responsibility to have the proper housing and care requirements taken care of before the purchase and shipment of their new animal. If something occurs within the first 24 hours we are to be contacted immediately to figure out if there is a resolution or solution that can be addressed.

IF YOUR ANIMAL ARRIVES DOA

If your animal is DOA (dead upon arrival) we require the following:

• pictures of the box
• pictures of the entire animal, as well as a video of the animal to confirm that is is in fact deceased

In the very rare case that this happens, contact us immediately so that we can check our facility for either a replacement animal or discuss another option to make sure you are taken care of.